A care home in Carlton has been rated as ‘inadequate’ and placed in special measures after residents were found to be at “serious risk of abuse”, and one told inspectors they were ‘hit twice’.
Charnwood Care Home, run by Divine Rock Care Limited, provides personal and nursing care to people, including some living with dementia. The service can support up to 88 people. At the time of the inspection, there were 37 people living in the home.
The Care Quality Commission (CQC) also issued a warning notice to protect people following an inspection in July and August.
This inspection was prompted by serious concerns raised with the CQC by the local authority and the Integrated Care Board (ICB) regarding medication, staffing, and poor management.
During the inspection, these concerns were substantiated, and the CQC found four breaches of regulation, including issues relating to safe care and treatment, safeguarding, consent, and management.
As well as the home being rated inadequate overall, its ratings for being effective, caring, responsive, and well-led were also inadequate. It has been rated as requiring improvement for being safe. This was the first inspection since the service was registered.
The care home has also been placed in special measures, issued with two warning notices and told to formulate an action plan to make sure people are protected correctly.
The care home will be closely monitored whilst in special measures to ensure people are kept safe while improvements are made.
Steven Paisley, CQC deputy director of operations in the Midlands, said: “It was concerning to see a lack of strong leadership and a culture that didn’t encourage high-quality care. This meant people living at the home weren’t receiving safe, dignified, or person-centred care.
“People weren’t always safe from abuse. One person told us staff were rough when caring for them, which had caused bruising. Staff had recorded this bruising two months ago; however, no action was taken to refer it to the safeguarding team.
“Another person explained that a staff member had hit them twice. We reported this to the management team to investigate, but when we returned two days later, little action had been taken. This put people at serious risk of abuse and must be addressed as a priority.
“We have told Charnwood Care Home where we expect to see rapid and widespread improvements and will continue to monitor them closely to keep people safe while this happens. We will return to check on their progress and won’t hesitate to take further action if people are not receiving the care they have a right to expect.”
